We show you how to get your service back up and running back in no time.
It’s always frustrating when there’s an issue with your broadband so we’ve compiled a list of simple solutions to the most common problems you’ll face while using your service.
First you need to establish whether it’s a problem with the device you’re trying to connect or your internet service.
Get another device and try to connect to your Wi-Fi with that. If it’s able to establish a connection, the issue is with your first device but if it can’t, either your router or internet service provider is to blame.
If your router is the problem
If it’s your device
When trying to troubleshoot your broadband it can be very helpful to visit your providers website. You’ll find plenty of helpful guides, community forums and be able to check on the status of the network.
Sky customers should head to the Service Status page under the help section of their website. Any issues that the network is currently experiencing will be displayed there. You can also sign in with your Sky ID to run a test on your home broadband connection.
If you need to contact Sky you can call their customer service line on 0333 7591 018.
If you’re experiencing problems with your Virgin Media broadband you should go to the website and click on My Virgin Media. Under Service Status you can sign into your Virgin Media account to run tests on your kit and check the status of the network.
You can call Virgin Media's customer service line on 0345 454 1111. You can also use their online messaging service to speak an adviser.
BT too allows you to check the status of their service by going to the Help section of their website. You’ll be able to view a list of ongoing issues, click to find out the estimated date at which they’ll be fixed and enter your phone number to see if there’s any specific problems in your area.
Customers can use 0800 917 0510 to get in contact with BT.
TalkTalk’s Service Status Dashboard can be found by clicking on Help & Support. You’ll find a broadband icon which you can click onto to see if there’s any reported issues. Signing into your TalkTalk account will also allow you see if there’s anything affecting the service in your local area and test your own connection.
You can get in contact with TalkTalk's customer service line on 0345 172 0088.
Like TalkTalk, Plusnet also has a dashboard displaying different icons which you can click on to find out about the status of their services nationwide. This can again be found under the Help & Support section.
Use 0800 432 0200 to get in contact with Plusnet's customer service team.