There are several Virgin Media contact numbers, depending on whether you’re an existing customer, looking for technical support or interested in signing up for a new package.
To make things easier, we’ve brought the most useful Virgin Media phone numbers together in one place.
What’s the best way to contact Virgin Media by phone?
Virgin Media contact numbers
Virgin Media customer service number: 0345 454 1111
Virgin Media freephone customer service number: 0800 052 0422
Virgin Media sales number: 0330 221 4025
Virgin Media freephone sales number: 0800 098 8776
How do I get through to Virgin Media customer service?
For help with an existing Virgin Media broadband, TV or home phone account, call 0345 454 1111.
You can use this number for enquiries about your bill, payments, technical problems, equipment, engineer appointments or changes to your existing package.
Virgin Media’s automated system will ask why you are calling before directing you to the appropriate department. Giving a clear reason, such as “billing problem” or “broadband fault”, should help you reach the right team.
It is also worth having your account number, account holder’s name and postcode ready before calling. This can make it easier for the adviser to locate your account.
Alternatively, call the Virgin Media freephone customer service number on 0800 052 0422.
How do I speak to someone about getting a Virgin Media deal?
To discuss joining Virgin Media or purchasing a new broadband, TV or phone package, call the dedicated Virgin Media sales number on 0330 221 4025.
The sales team can explain which packages are available at your address, check broadband speeds in your area and talk you through any current deals.
You can also contact Virgin Media sales for free by calling 0800 098 8776.
Remember that Virgin Media is not available at every UK address, so the adviser will usually need your postcode before confirming which services you can receive.
What number should I call if I want to leave Virgin Media?
Call Virgin Media customer services on 0345 454 1111 if you want to cancel your broadband, TV or home phone service.
When prompted, explain that you are thinking about leaving or cancelling your package. You should then be directed to the appropriate team.
Before confirming the cancellation, Virgin Media may check whether you are still within your minimum contract period and explain any early disconnection charges that could apply. You may also be offered a different package or price to encourage you to stay.
Virgin Media normally requires 30 days’ notice when cancelling a service. You may also need to return equipment such as your broadband Hub, TV box, remote controls and power cables after your services have been disconnected.
Is there an 0800 number for Virgin Media?
Yes. Virgin Media has freephone numbers for both sales and customer service.
Call 0800 098 8776 for Virgin Media sales enquiries.
Existing customers can call 0800 052 0422 for customer service and account support.
How do I contact Virgin Media online?
Virgin Media provides online help for broadband, TV, landline, billing and account enquiries through its website.
Its online chat and Virtual Assistant services can help with common questions, troubleshooting, package changes, moving home and order tracking. Unlike a traditional phone call, you may be able to leave the conversation open and return when an adviser responds.
Existing customers can also sign in to My Virgin Media to view bills, make payments, manage account details and check the status of their services.
